We closely inspect every new piece of merchandise that arrives at Palace Boutique. All merchandise is brand new and free of defects unless on clearance. It is the customer's responsibility to inspect the gown for damages before purchasing. There are absolutely NO REFUNDS on any SPECIAL ORDER or CUSTOM gowns, dresses or suits. Special order pageant dresses that can direct form the warehouse can be exchanged with a 15% restucking fee. All exchanges must be within 3 days of purchase. Alteration prices are subject to change,should complications arise. No gown or dress can be exchanged after alteration is made.
Please be aware that most formalwear is very delicate in nature and must be handled with great care. Lighter weight fabrics, such as silk and chiffon, can snag and damage easily. Beads/sequins/ stones are sewn on these garments with lightweight threads, and WILL easily snag and fall off if not treated gently. We have inspected all of our garments upon arrival and we assure you that these items are in good condition. However we CANNOT GUARANTEE the condition of beads/sequined one they leave our store. Loose beads, sequence and stones are NOT defects( every dress comes with extra in case some get lost during shipping).
ALL CUSTOM products require at least one physical fitting at our facility. If you can not meet with us for a fitting please expect that your custom dress or suit may require minor local alterations. We are not responsible for customer own measurements.